Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information we collect
We may collect and process personal data about you in the following circumstances:
- when you complete forms on our website (“Site”). This includes your name, address, email and telephone number, which is provided at the time of registering to use our Site, where you ask us to contact you about our goods or services, subscribe to our mailing list, or subscribe/request our goods and services;
- whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;
- details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below); and
- whenever you disclose your information to us, or we collect information from you in any other way, through our Site.
We may also collect data in the following ways:
We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may use your personal data for our legitimate interests in order to:
- provide you with information, or services that you requested from us;
- allow you to participate in interactive features of our Site, when you choose to do so;
- ensure that content from our Site is presented in the most effective manner for you and for your device;
- improve our Site and services;
- process and deal with any complaints or enquiries made by you; and
- contact you for marketing purposes where you have signed up for these (see section 6 for further details).
The Information We Collect
On some pages, you can order products, make requests, and make payments. The types of personal information collected at these pages are:
- Postal address
- Email address
- Phone number
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
- Postal address
- Phone Number
In order to perform our contract with you, we may need to share personal data with third parties such as payment providers (e.g. Stripe, PayPal).
We will use this information to process your order and comply with our contractual obligations.
And we use postal service organisations to assist in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers.
We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary).
We will retain your information as long as we require this to provide you with the goods or services ordered from us and for a period of 6 years afterwards.
The Information We DON’T Collect
Credit/Debit Card Information – we use third party payment processors to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site.
We may, from time to time, send out email newsletters. And you may see email newsletter sign-up forms on this website.
- We send email newsletters to recipients who have signed up, or who have transacted with us in some way in the past. We may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events, which we think may be of interest.
- You can opt-out: our email newsletters will always contain unsubscribe links.
- We will never sell your data or pass it on to third parties (other than our data processors listed below)
- Where you have subscribed to receive marketing correspondence from us we will keep personal data 10 years from when you last interacted with us.
Outgoing emails sent from this website
Our customer database
If you contact us using a form on this website, or purchase a product from this website, the personal data you provide will be stored in our customer relationship management (CRM) system.
Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored on your browser so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
Cookies are used on almost all websites to improve users’ experience, and to help website owners determine how websites are used; what works, what doesn’t work.
Cookies we use
- If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
- If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Google provides a lot of detail about its cookie usage and privacy policies:
- This article summarises Google Analytics’ data practices and commitment to protecting the confidentiality and security of data.
- For details of cookies set by Google Analytics.
- Google’s EU-US Privacy Shield info can be found here and here.
Adtrack, Affiliate, Retargeting Cookies
These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. Retargeting cookies may be used – these cookies allow us to show our content when you leave our website and visit some other third-party websites.
If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites.
In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
We don’t control the setting of these social media cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.
Please be aware that disabling cookies on your browser will reduce your ability to use this website. In other words, without cookies enabled in your web browser, some functionality on this website may not work correctly.
Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site. We periodically delete old log files.
Legal Basis For Processing Your Personal Data
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- for performance of a contract we enter into with you;
- where necessary for compliance with a legal or regulatory obligation we are subject to;
- where necessary to protect your vital interests; and
- for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.
Disclosure Of Personal Data To Third Parties
- In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:
- to staff members in order to facilitate the provision of goods or services to you;
- to our affiliated entities to support internal administration;
- IT software providers that host our website and store data on our behalf;
- professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
- HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
- We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- We will not sell or distribute personal data to other organisations without your approval.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
- All data transmitted from our servers to your browser is encrypted via SSL/TLS. Our database backups are also encrypted. Unfortunately, the transmission of information via the internet can never be guaranteed to be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Site; any transmission is at your own risk.
- Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Access To, Updating, Deleting And Restricting Use Of Personal Data
- Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal information, please send an email to email@example.com. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
- You can also ask us to undertake the following:
- update or amend your personal data if you feel this is inaccurate;
- remove your personal data from our database entirely;
- send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
- restrict the use of your personal data.
- We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
- Please send any requests relating to the above to our Data Protection Officer at firstname.lastname@example.org specifying your name and the action you would like us to undertake.
Right To Withdraw Consent
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent (unless we are legally obliged to retain information, e.g. for tax purposes).
To withdraw your consent, please contact us at email@example.com.